Terms of Use

The following terms and conditions by Floe Interactive Limited (“Floe,” “Frankie,” “Frankie Health,” “we,” or “us”), apply to the frankie.health and floe.app websites, and any related applications, online services and mobile applications provided by Floe Interactive Limited (collectively, the “Services”). These Terms of Service together with our Privacy Policy (collectively, this “Agreement”) govern your use of the Services.

The Agreement applies to any registered or a non-registered patient or other user of the Services (“User”), including a doctor, therapist, coach or other healthcare specialist, professional or provider using the Services in connection with a healthcare-related practice or other organization (“Service Provider”).

BY USING OR OTHERWISE ACCESSING THE SERVICES, AND/OR BY REGISTERING WITH US, YOU AGREE TO THIS AGREEMENT. IF YOU DO NOT AGREE, YOU CANNOT USE THE SERVICES.

Floe Interactive Limited facilitates getting in contact with Service Providers online and provides related services, such as video calls, payments, communications, scheduling and others. Floe Interactive Limited does not act as a Service Provider and is not responsible for the therapy, coaching or service supplied by Service Providers. Services Providers are independent contractors that are responsible for the therapy, coaching or service given under the applicable industry standards, professional associations and applicable laws. Service Providers are held to account for the therapy, coaching or service given by the relevant complaints committees and professional associations.

1. Introduction

About the Services

The services includes video-calls, communications, scheduling, reminders, to-do lists, provision of patient records, payments, billing, Service Provider profiles and related features that can be used by Users and Service Providers. We are not responsible for content, information, guidance, or other materials that are provided to Users through the Services by Service Providers, including responses to your questions or healthcare advice by medical professionals. Such information is provided to Users from a Service Provider pursuant to a separate doctor-patient or other relationship directly between those parties.

Floe Interactive Limited will not offer coaching, therapy or other support services. Neither will Floe Interactive Limited represent the clients or the counsellors with regard to coaching, therapy or other support services. Rather, the User and Service Provider relationship including all contractual obligations associated with it will occur solely between the Users and the Service Providers. As a consequence, only the respective Service Provider, not Floe Interactive Limited, shall be responsible for the proper conduct of the coaching, therapy or other support services.

Effective date and modifications

This Agreement is effective as of 31/12/2020.

This Agreement may be revised or updated by Floe Interactive Limited from time to time in its sole discretion. Where appropriate, Floe Interactive Limited will provide notice to you as provided in Section 15 below. By continuing to access or use the Services after the effective date of any such change, you agree to be bound by the modified Agreement.

2. Use of the services and your account

Permitted Users

By using the Services or registering an Account, you represent that you are at least 18 years of age, or the legal age of majority where you reside if that jurisdiction has an older age of majority, and you have the legal authority to enter into this Agreement. If you are the parent, legal guardian, or duly authorized personal representative of an individual, you may use the Services on behalf of this individual. If you are consenting on behalf of an entity, you represent and warrant that you are duly authorized to act on behalf of the entity and accept this Agreement on behalf of the entity.

You further agree that as a condition to accessing the Services, you will submit to account verification as reasonably required by Floe Interactive Limited, and provide only true and accurate identification documentation to Floe Interactive Limited (or its third party service providers) to verify your age and other Account-related information.

By using the Services, you represent and warrant that you have the right, authority, and capacity to enter into this Agreement and will abide by all of the terms and conditions herein.

Establishing an Account and Using the Services

Portions of the Services are viewable without registering with us, but to actively use the primary Services or have us process certain personal and health information, you may be required to register for the Services (an “Account”) and affirmatively accept the terms of this Agreement, including the Privacy Policy.

Only one person may use each Account. You agree to provide accurate, current and complete information about yourself or the individual you represent (as described above) when using the Services, such as in the registration form and with provided account management tools to update Account information. You may be required to choose an Account name to identify yourself to Floe Interactive Limited in connection with your Account.

Service Providers may be asked to provide Floe Interactive Limited during the registration process with copies of their ID and evidence of qualification and/or education Floe Interactive Limited reserves the right to check this information or to request further proof. with your Account.

Responsibility for Use of Account

You are responsible for all activities conducted through your Account. In the event that fraud, illegality or other conduct that violates this Agreement is discovered or reported (whether by you or someone else) in connection with your Account, we may suspend or terminate your Account as described in Section 11.

Selection and Use of Account Password

For Service Providers using the Services: Floe Interactive Limited provides certain aspects of the Services to you pursuant to fees and other conditions set forth herein or on our website. We may add new services for additional fees and charges, or prospectively amend fees and charges for existing services. You acknowledge that it is your responsibility to ensure payment in full for all paid aspects of the Services, and to ensure that your credit or debit cards or other payment instruments accepted by Floe Interactive Limited continue to be valid and sufficient for such purposes.

Modification of Service

We may add, modify, or eliminate aspect(s), features or functionality of the Services from time to time for the purposes of compliance with applicable laws and regulations, to effect improvements in security and functionality, to correct errors, or for other commercially- reasonable purposes.

3. User data and intellectual property rights

Your Rights and Obligations with Respect to Your User Data

Any information that you upload or submit to us in connection with the Services or your Account, including but not limited to Protected Health Information (defined below), is referred to in this Agreement as “User Data”. You retain all Intellectual Property Rights in your User Data, subject to the rights, licenses, and other terms of this Agreement. “Intellectual Property Rights” means copyrights, trademarks, service marks, trade dress, publicity rights, database rights, patent rights, and other intellectual property rights or proprietary rights recognized by law.

You affirm, represent, and warrant that you own or have all necessary Intellectual Property Rights, licenses, consents, and permissions to use—and authorize Floe Interactive Limited to use—the User Data you provide in the manner described by this Agreement.

You agree that by providing any User Data in connection with the Services or your Account, you are granting Floe Interactive Limited a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, and display the User Data non-publicly and internally to Floe Interactive Limited for the purposes of providing the Services. You agree that the license includes the right to copy, analyze and use any of your User Data as Floe Interactive Limited may deem necessary or desirable for troubleshooting, debugging, testing, supporting, enhancing or developing services in connection with the Services and future improvements to the Services. The license granted in this section is referred to as the “Services Data License.” You also acknowledge that the Services Data License granted to Floe Interactive Limited with respect to your User Data will survive the termination of your Account to permit Floe Interactive Limited to retain server copies with User Data, including for back-up, debugging, testing and record retention and legal purposes.

If you send us feedback, ideas, suggestions, or other materials in regard to the Services (other than your User Data), you waive any potential Intellectual Property Rights and agree that we are free to use it for any purposes whatsoever, including, without limitation, developing and marketing products and services, without any liability or payment of any kind to you.

Protected Health Information, User Data and Use of Your Information

Floe Interactive Limited will make no use of “Protected Health Information” (“PHI,” as defined by law) except as permitted by this Agreement and applicable law, including but not limited to the Health Insurance Portability and Accountability Act of 1996, and any implementing regulations, as amended (“HIPAA”). With respect to all User Data, including PHI, Floe Interactive Limited will comply with the terms of its Privacy Policy, which is found at https://www.frankie.health/privacy-policy/.

Floe Interactive Limited will make commercially reasonable efforts to maintain the Services in a manner that includes appropriate administrative, technical and physical security measures designed to protect the confidentiality, availability and integrity of User Data, including PHI as required by HIPAA.

Floe Interactive Limited’s Rights

Except for User Data, Floe Interactive Limited (or its licensors) own all rights, title, and interest to the Intellectual Property Rights in the Services, including the software, content, data, websites, and servers. Floe Interactive Limited owns all Intellectual Property Rights in and to its trademarks, service marks, trade names, logos, domain names, taglines, and trade dress.

Limited License

Floe Interactive Limited hereby grants you a non-exclusive, non-transferable, non- sublicensable, limited, revocable license to access and use the Services while you agree to and comply with this Agreement. You may not: (i) enable any person or entity not so authorized by Floe Interactive Limited to use or access the Services; (ii) attempt to copy, create derivative works, or infringe any Intellectual Property Rights in the Services; (iii) use the Services for another party or as otherwise prohibited herein; (iv) alter or modify the Services; (v) transfer your Account or the Services to anyone else; or (vi) attempt to translate, disassemble, decompile, reverse assemble, reverse engineer all or any part of the Services or otherwise attempt to derive the source code for the Services.

Third party rights

You agree that you will not upload, publish, or submit to the Services any User Data that is subject to the Intellectual Property Rights or other proprietary rights of another party, including any trade secret or privacy rights, unless you have permission to convey to us all license rights required under this Agreement. You agree that Floe Interactive Limited will have no liability for, and you agree to defend, indemnify, and hold Floe Interactive Limited harmless for, any claims, losses or damages arising out of or in connection with your unlawful or otherwise improper use or provision of any User Data in connection with the Services.

4. Health-related information

We Do Not Provide Medical Advice or Services

Our Services are intended to foster enhanced communications and coordination between our Users and Service Providers, including healthcare professionals. Floe Interactive Limited itself does not provide professional medical advice, diagnosis, or treatment.

FLOE INTERACTIVE LIMITED IS NOT RESPONSIBLE FOR HEALTH-RELATED INFORMATION PROVIDED TO YOU THROUGH THE SERVICES COMES FROM INDEPENDENT SERVICE PROVIDERS, SUCH AS MEDICAL PROFESSIONALS AND ORGANIZATIONS, INCLUDING ANSWERS TO ANY HEALTH-RELATED QUESTION YOU MAY SUBMIT THROUGH THE SERVICES. ANY INFORMATION THAT FLOE INTERACTIVE LIMITED ITSELF MAY PROVIDE IN CONNECTION WITH THE SERVICES IS FOR INFORMATIONAL PURPOSES ONLY, AND IS NOT INTENDED AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. NOTHING STATED OR POSTED ON THE SERVICES MORE GENERALLY BY FLOE INTERACTIVE LIMITED IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE, DENTISTRY, NURSING, OR OTHER PROFESSIONAL HEALTHCARE ADVICE, OR THE PROVISION OF MEDICAL CARE.

DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL ADVICE FROM A QUALIFIED HEALTHCARE PROVIDER. DO NOT USE THE SERVICES FOR MEDICAL EMERGENCY NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL A HEALTHCARE PROFESSIONAL. YOUR USE OF INFORMATION PROVIDED THROUGH THE SERVICES IS SOLELY AT YOUR OWN RISK.

We do not recommend or endorse any specific Service Providers, tests, procedures, opinions, or other information that may appear through the Services. If you rely on any information provided through the Services, you do so solely at your own risk.

You must resolve any dispute between you or any Service Provider directly with the Service Provider, even if scheduling or other interactions were facilitated by our Services.

No Doctor Patient Relationship

NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING INFORMATION PROVIDED BY, OR THROUGH THE USE OF, THE SERVICES OR THROUGH ANY OTHER COMMUNICATIONS FROM US. WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, PRICE OR COST INFORMATION OR OTHER INFORMATION THROUGH THE SERVICES. FURTHERMORE, WE DO NOT IN ANY WAY ENDORSE OR RECOMMEND ANY INDIVIDUAL LISTED OR ACCESSIBLE THROUGH THE SERVICES. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH INFORMATION.

We have no control over, and cannot guarantee the availability of any Service Provider at any particular time. We will not be liable for cancelled or otherwise unfulfilled appointments, or any injury resulting therefrom, or for any other injury resulting or arising from or related to the use of the Services whatsoever.

You are strongly advised to perform your own investigation prior to selecting a Service Provider by making confirming telephone calls to the appropriate licensing or certification authorities to verify listed credentials and education, and to further verify information about a particular Service Provider by confirming with the Service Provider’s office, your current Service Provider, the medical association relative to the Service Provider’s specialty and your state medical board.

Authorization And Acknowledgement; Important Information About Service Provider Relationships And Lists

In connection with using the Services to locate and schedule appointments with Service Providers, you understand that YOU ARE ULTIMATELY RESPONSIBLE FOR CHOOSING YOUR OWN SERVICE PROVIDER.

Service Providers listed or accessible through the Services with whom you may book appointments enter into contracts with us and such Service Providers generally pay us a fee in order to be listed and/or marketed through the Services. We may provide you with lists and/or profile previews of Service Providers who may be suitable to deliver the healthcare that you are seeking based on information that you provide to us (such as insurance information, proximity to your geographical location, and specialty of the Service Provider). In an effort to aid in the discovery of Service Providers and enable the maximum choice and diversity of Service Providers who participate in the Services, these lists and/or profile previews may also be based on other criteria (including, for example, Service Provider availability, past selections by and/or ratings of Service Providers by you or by other of our users, and past experience of our users with Service Providers); but we (a) do not recommend or endorse any Service Providers, (b) do not make any representations or warranties with respect to these Service Providers or the quality of the healthcare services they may provide, and (c) do not receive any additional fees from Service Providers for featuring them (i.e., higher or better placement on lists) through the Services.

Floe Interactive Limited offers a communicative forum without guaranteeing any type of success, gain, relief or similar effect to the client. Floe Interactive Limited will aim to make the platforms services available in the best possible quality. Any liability shall be excluded in the event of failure of communication networks, gateways, force majeure or other events outside the control and responsibility of Floe Interactive Limited. Likewise, any liability shall be excluded in case of unlawful or unallowed access by third parties to the platform or the counselling process by means of hacking or similar means.

IN CONNECTION WITH THE SERVICES, YOU MAY AFFIRMATIVELY DIRECT AND AUTHORIZE US TO SHARE YOUR INFORMATION WITH ONE OR MORE SPECIFIED SERVICE PROVIDER(S), INCLUDING YOUR PERSONAL INFORMATION AND PROTECTED HEALTH INFORMATION.

Editorial Control

We make the Services available as a service to Users, including Service Providers, for the purposes of providing an informative and educational resource. We may, but have no obligation to, have information posted through the Services reviewed by our editorial personnel. It is important to note, however, that the timeliness, accuracy, and completeness of any or all such information is not guaranteed. Neither the authors, editorial personnel, nor any other party involved in the preparation or publication of information through the Services can assure you that the information contained herein is in every respect accurate or complete, and we and they are not responsible for any errors or omissions or for the results obtained from the use of such information.

You are encouraged to independently confirm the information provided through the Services with other sources and to seek the advice of a qualified Service Provider.

Service Provider Information

Service Provider and other information that may be made available through the Services is intended for general reference purposes only. Service Provider information available through the Services may be provided by the Service Provider and/or multiple other data sources not validated by the Service Provider. Information may become out of date, incomplete or inaccurate. The Services do not provide any advice, qualification or certification about any particular Service Provider. You are encouraged to independently verify any such information.

Procedures/Products/Services

The procedures, products, services and devices discussed and/or marketed through the Services are not applicable to all individuals, patients or clinical situations. We make no claims as to the safety, appropriateness, or effectiveness of any procedures, products, services or devices. Any products and/or services represented through the Services by advertisers, sponsors, and other participants of the Services, either paid or unpaid, are presented for your awareness and do not necessarily imply safety or appropriateness for any particular individual or prediction of effectiveness, outcome or success.

5. User responsibilities

Prohibited Uses of the Service

You are responsible for all use of the Services and for all use of your Account credentials, including use by others to whom you have given your credentials in violation of this Agreement.

  • You may only use the Services for lawful purposes;
  • Use of the Services is limited to personal, non-commercial purposes except if you are registered with us as a Service Provider;
  • You may not use the Services in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party’s use and enjoyment of the Services;
  • You may not attempt to gain unauthorized access to any of the Services, user accounts, or computer systems or networks, through hacking, password mining or any other means; and
  • You may not post, display or transmit User Data that violates any applicable law, the rights of any third party, or is defamatory, indecent, discriminatory or otherwise inappropriate.

Without limiting any of the foregoing, you may not (and may not to allow any third party to):

  • Copy, modify, adapt, translate, or reverse engineer any portion of the Services, its content or materials;
  • Remove any copyright, trademark or other proprietary rights notices contained in or on the Services or in or on any content or other material obtained via the Services;
  • Use, without permission, any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve or index any portion of the Services;
  • Access or retrieve any portion of the Services for purposes of constructing or populating a searchable database of reviews or other information related to the healthcare industry or Service Providers;
  • Reformat or frame any portion of the web pages that are part of the Services;
  • Fraudulently misuse the Services, including scheduling an appointment with a Service Provider which you do not intend to keep;
  • Create user accounts by automated means or under false or fraudulent pretenses;
  • Collect or store personal data about other users in connection with the prohibited activities described in this paragraph;
  • Accumulate or index, directly or indirectly, any portion of the Services (including, without limitation, Service Provider or practice information, appointment availability, and price information) for any purpose whatsoever; or
  • Use any means, including software means, to conduct web scraping of any portion of the Services.

Any violation by you of the terms of this section may result in immediate suspension or termination of your Account without any refund or other compensation. In addition, we may take any measures deemed appropriate, including legal action and technical remedies, to respond to or prevent violation of this provision and enforce these terms.

No Spam

You may not use contact information provided by our users or Service Providers, or harvest such information for the purpose of sending, or to facilitate the sending of, unsolicited bulk communications, such as SPAM. You may not allow others to use your account to violate the terms of this section. We may terminate your Account or access to the Services immediately and take other legal action if you or anyone using your credentials violates these provisions.

6. Responsibilities for users who are service providers

In addition to the responsibilities in the foregoing section, if you are a Service Provider or other person or entity in the healthcare or medical industries, you acknowledge and agree that:

  • You will not use the Services to view, access or otherwise use, directly or indirectly, price, availability, or other information of another Service Provider for any purpose other than your own personal, non-commercial use, such as a patient or prospective patient with that Service Provider, or in connection with assisting a patient or prospective patient with a referral;
  • You will not use the Services to establish, attempt to establish, or enforce, directly or indirectly, any agreement or coordination of the prices charged for any product or service; the kinds, frequencies or amounts of any product or service offered; or the customer or customer categories for any product or service, or otherwise engage or attempt to engage in price fixing, output restriction, or customer or market allocation; and
  • You will not use the Services, directly or indirectly, to engage in any anti-competitive, deceptive or unfair practices, or otherwise violate applicable antitrust, competition or consumer protection laws, or regulations.
  • You are responsible for setting your configurable security settings in alignment with HIPAA requirements including security monitoring, reporting and notification of security incidents to Floe Interactive Limited, network connectivity redundancy (as needed), disaster recovery in accordance with HIPAA requirements, and administering end user access to limit access appropriately.

7. No responsibilities for acts of omissions of third party websites

The Services may contain links to or otherwise support connections to third-party websites or other online services that are not owned or controlled by Floe Interactive Limited. Portions of the Services may also be embedded within third party websites. Floe Interactive Limited is not responsible or liable for the content, policies, or practices of any third-party websites or online services. Please consult any applicable terms of use and privacy policies provided by the third party for such websites or online services.

8. Interruption of services or user data loss

Floe Interactive Limited may on occasion need to interrupt the Services with or without prior notice to protect the integrity or functionality of the Services. Floe Interactive Limited will not be liable for any interruption of the Services (whether intentional or not), and you will not be entitled to any refunds of fees or other compensation for an interruption of Services. Likewise, in the event of loss of any User Data, we will not be liable for any purported damage or harm arising therefrom.

9. Legal liability and releases

Releases

You agree not to hold Floe Interactive Limited liable for the content, actions, or inactions of other users of the Services or of other third parties. As a condition of access to the Services, you release Floe Interactive Limited (and its officers, directors, shareholders, agents, subsidiaries, and employees) from claims, demands, losses, liabilities and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have or claim to have with one or more other users of the Services or with other third parties, including whether or not Floe Interactive Limited becomes involved in any resolution or attempted resolution of the dispute.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

Disclaimer of Other Express and Implied Warranties

FLOE INTERACTIVE LIMITED PROVIDES THE SERVICES (INCLUDING WITHOUT LIMITATION ANY SOFTWARE, WEBSITES, SERVERS, ONLINE SERVICES, YOUR ACCOUNT, AND USER DATA) STRICTLY ON AN “AS IS” BASIS, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY KIND, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO VALUE, EITHER EXPRESS OR IMPLIED, IS GUARANTEED OR WARRANTED WITH RESPECT TO ANY SERVICES OR CONTENT. NOTWITHSTANDING ANY INTELLECTUAL PROPERTY RIGHTS YOU MAY HAVE IN YOUR USER DATA OR ANY EXPENDITURE ON YOUR PART, FLOE INTERACTIVE LIMITED AND YOU EXPRESSLY DISCLAIM ANY COMPENSABLE VALUE RELATING TO OR ATTRIBUTABLE TO ANY DATA RELATING TO YOUR ACCOUNT RESIDING ON FLOE INTERACTIVE LIMITED’S SERVERS. YOU ASSUME ALL RISK OF LOSS FROM USING THE SERVICES ON THIS BASIS. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY USERS OF THE SERVICES OR ANY OTHER DATA OR INFORMATION PROVIDED OR RECEIVED THROUGH THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE MAKE NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE AND FUNCTIONS MADE ACCESSIBLE THROUGH THE SERVICES OR ANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE ERROR-FREE, BUG-FREE OR FREE FROM DEFECTS, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES ARE FREE OF COMPUTER VIRUSES, CONTAMINANTS OR OTHER HARMFUL ITEMS.

FLOE INTERACTIVE LIMITED PROVIDES THE SERVICES (INCLUDING WITHOUT LIMITATION ANY SOFTWARE, WEBSITES, SERVERS, ONLINE SERVICES, YOUR ACCOUNT, AND USER DATA) STRICTLY ON AN “AS IS” BASIS, AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF ANY KIND, WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF TITLE, NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO VALUE, EITHER EXPRESS OR IMPLIED, IS GUARANTEED OR WARRANTED WITH RESPECT TO ANY SERVICES OR CONTENT. NOTWITHSTANDING ANY INTELLECTUAL PROPERTY RIGHTS YOU MAY HAVE IN YOUR USER DATA OR ANY EXPENDITURE ON YOUR PART, FLOE INTERACTIVE LIMITED AND YOU EXPRESSLY DISCLAIM ANY COMPENSABLE VALUE RELATING TO OR ATTRIBUTABLE TO ANY DATA RELATING TO YOUR ACCOUNT RESIDING ON FLOE INTERACTIVE LIMITED’S SERVERS. YOU ASSUME ALL RISK OF LOSS FROM USING THE SERVICES ON THIS BASIS. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE DO NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY SERVICE PROVIDERS OF THE SERVICES OR ANY OTHER DATA OR INFORMATION PROVIDED OR RECEIVED THROUGH THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH HEREIN, WE MAKE NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE AND FUNCTIONS MADE ACCESSIBLE THROUGH THE SERVICES OR ANY OTHER SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE ERROR-FREE, BUG-FREE OR FREE FROM DEFECTS, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES ARE FREE OF COMPUTER VIRUSES, CONTAMINANTS OR OTHER HARMFUL ITEMS.

Floe Interactive Limited engages in commercially reasonable efforts to protect the confidentiality, availability and integrity of the Services, but it cannot guarantee continuous, error-free, secure and virus-free operation at all times, and you understand that you shall not be entitled to refunds or other compensation based on Floe Interactive Limited’s failure to provide any of the foregoing other than as explicitly provided in this Agreement. Some jurisdictions do not allow the disclaimer of implied warranties, and to that extent, the foregoing disclaimer may not apply to you. To the extent applicable (i.e., for Service Providers), Floe Interactive Limited does not guarantee that by mere use of the Services you will be in compliance with regulatory requirements, and you understand and agree that you are responsible for maintaining any other administrative, technical and physical measures required to maintain appropriate information security with respect to PHI you create, receive, maintain, and/or transmit and to otherwise comply with regulatory requirements.

Limitation of Liability

YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS THE CANCELLATION OF YOUR REGISTRATION OR ACCOUNT. IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO OR ARISING OUT OF YOUR USE OF THE SERVICES, REGARDLESS OF THE FORM OF ACTION, EXCEED THE GREATER OF THE TOTAL AMOUNT OF FEES, IF ANY, THAT YOU PAID FOR THE SERVICES.

IN NO EVENT SHALL FLOE INTERACTIVE LIMITED OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, SUBSIDIARIES, AGENTS OR LICENSORS BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, RELIANCE, PUNITIVE OR EXEMPLARY DAMAGES OR DISGORGEMENT OR COMPARABLE EQUITABLE REMEDY, INCLUDING WITHOUT LIMITATION ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING (WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE) OUT OF OR IN CONNECTION WITH THE SERVICES (INCLUDING ITS MODIFICATION OR TERMINATION), FLOE INTERACTIVE LIMITED’S SOFTWARE, WEBSITES, SERVERS, YOUR ACCOUNT (INCLUDING ITS TERMINATION OR SUSPENSION) OR THIS AGREEMENT, WHETHER OR NOT FLOE INTERACTIVE LIMITED MAY HAVE BEEN ADVISED THAT ANY SUCH DAMAGES MIGHT OR COULD OCCUR AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. Some jurisdictions do not allow the foregoing limitations of liability, so to the extent that any such limitation is found to be impermissible, such limitation may not apply to you.

Indemnification

At Floe Interactive Limited’s request, you agree to defend, indemnify and hold harmless Floe Interactive Limited, its officers, directors, shareholders, employees, subsidiaries, and agents from all damages, liabilities, claims and expenses, including without limitation attorneys’ fees and costs, arising from: (i) any breach or alleged breach by you of this Agreement, including without limitation your representations and warranties relating to your User Data; or (ii) your acts, omissions or use of the Services, including without limitation your negligent, willful or illegal conduct. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

Legal Relationship Between You and Floe Interactive Limited; No Third Party Beneficiaries

You acknowledge that your participation in the Services, including your creation or uploading of User Data to the Services, does not make you a Floe Interactive Limited employee or agent, and that you do not expect to be, and will not be, compensated by Floe Interactive Limited for such activities, and you will make no claim inconsistent with these acknowledgements. In addition, no agency, partnership, joint venture, franchise relationship is intended or created by this Agreement. There are no third party beneficiaries, intended or implied, under this Agreement.

10. Dispute resolution and arbitration

In the event of a dispute between you and Floe Interactive Limited, other than with respect to claims for injunctive relief, the dispute will be resolved by binding arbitration pursuant to the rules of the Irish Arbitration Association. The place of the arbitration shall be in Dublin, Ireland. Notwithstanding the foregoing, either party may seek strictly injunctive or other non-monetary equitable relief to protect or enforce its Intellectual Property Rights in court. In the event that there is any dispute between you and Floe Interactive Limited that is determined not to be subject to arbitration, exclusive jurisdiction and venue shall be in Ireland.

PURSUANT TO THIS AGREEMENT, YOU WAIVE ANY RIGHTS TO BRING, AND AGREE NOT TO PARTICIPATE IN, ANY CLASS ACTION, CONSOLIDATED, MULTI-DISTRICT OR COLLECTIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. Unless both you and Floe Interactive Limited agree, no arbitrator or judge may consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding.

You agree that this Agreement and the relationship between you and Floe Interactive Limited shall be governed by the laws of Ireland.

11. Termination

Termination by You

You may terminate this Agreement by closing your Account at any time for any reason. Floe Interactive Limited shall have no further obligation or liability to you under this Agreement or otherwise, except as required by law.

Termination by Floe Interactive Limited

Floe Interactive Limited may suspend or terminate your Account for breach if you violate this Agreement or any other policies posted on the Services. Upon termination, you will remain liable for any unpaid amounts owed by you to Floe Interactive Limited.

We may suspend or terminate your Account if we determine in our discretion that such action is necessary or advisable to comply with legal requirements or protect the rights or interests of Floe Interactive Limited or any third party. In such an event, you will not be entitled to compensation for such suspension or termination, and you acknowledge Floe Interactive Limited will have no liability to you in connection with such suspension or termination. We may also cancel or suspend your registration for any other reason, including inactivity for an extended period, but will attempt to notify you in advance of such cancellation or suspension.

Upon termination of your Account, all licenses granted by Floe Interactive Limited to use the Services will automatically terminate.

12. International considerations

Floe Interactive Limited’s Services are based in Ireland. Those who access the Services from other locations are responsible for compliance with applicable local laws and taxes. The Services may be subject to applicable export laws and restrictions.

13. Assignment of agreement and account

Floe Interactive Limited’s Services are based in Ireland. Those who access the Services from other locations are responsible for compliance with applicable local laws. The Services may be subject to applicable export laws and restrictions.

Floe Interactive Limited may assign this Agreement (in whole or in part, and all related rights, licenses, benefits and obligations, without restriction, including the right to sublicense any rights and licenses under this Agreement) to any parent, subsidiary, or any affiliated company, or as part of the sale to, merger with, or other change in control of our company to another entity. We will use reasonable efforts to notify you regarding any such change of ownership.

14. Integration, interpretation of section headings and severability

This Agreement (including anything incorporated by reference) sets forth the entire agreement and understanding between you and Floe Interactive Limited with respect to the subject matter hereof and supersedes any prior or contemporaneous agreements or understandings. This Agreement may not be modified except as outlined in this document or by mutual written agreement between you and Floe Interactive Limited that is signed by a duly authorized representative of both parties and expressly references amendment of this Agreement. No other written, oral or electronic communications will modify or supplement this Agreement, and you agree not to make any claims inconsistent with this understanding or in reliance on communications not part of this Agreement.

The section headings used herein, including descriptive summary sentences at the start of each section, is for convenience only and shall not affect the interpretation of this Agreement.

If any provision of this Agreement shall be held by a court of competent jurisdiction to be unlawful, void, or unenforceable, then in such jurisdiction that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of the remaining provisions.

No waiver of by Floe Interactive Limited of any term or condition set out in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by us to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.

15. Notices and questions for Floe Interactive Limited

Floe Interactive Limited may provide notice to you and obtain consent from you (1) through the Services; (2) by electronic mail at the electronic mail address associated with your Account.

Please direct all notices, questions or concerns regarding this Agreement or the Services to us at support@frankie.health.